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On top of that, due to how busy they were, we were told we would have to share a locker- even though there was obviously larger lockers available! Treatment Working for a national newspaper, I am very lucky in the way I get to take clients out, one being for beauty treatments. This treatment was supposed to be A luxury paraffin pedicure , unfortunately there was nothing really luxury about it.
Actually I would go as far as a little unhygienic - once the paraffin was put on my toes, which is baciscally you dipping your feet into a bowl of melted wax, the same bowl was used on my friend after. Secondly once the paraffin was on, we were left on our own for 15 minutes. Now if they did their research into other 5 stars spas this would never happen. Firstly you always offer a drink, water, tea, or even a hand massage.
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The staff were also very unfriendly and certainly did not make us feel relaxed. Relaxing room After the treament we were shown to the relaxing room which was very small indeed, and already very over crowded with 6 people. We are then told to take a seat and she would be back with tea and cake. After this disappointment we asked about the sparkling wine. We were then advised it was not included in the package, even though our voucher clearly stated it did!
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The staff member then went away and came back with a leaflet that showed a different offer to the one we had booked, unbelievable. The receptionist MELISSA then appeared to advised she could not find our booking voucher number and could we please follow her to reception to get confirmation of our booking. We asked for a fresh tea which we got in the relaxing room and then given a glass of sparkling wine. BEN's response was that he was confused regarding our complaints on the treatment - he didnt seem to get that the whole experience was the problem.
Ben advised that the spa manager was available again at 5. Ben arrived so we asked if there was any solution he could offer from the events of the last few hours of which he advised that it he did not have the power to offer us a solution. BEN then called to see where the Spa manager was and was then told she had gone home!! This is absolutely disgusting behaviour, we felt embarrassed for them.
And an email has also been sent with the above complaints. This really turned out to be a horrible experience, and after speaking to a few other customers who were there for a spa day, they also had the same sort of complaints, if you want a relaxing time, I would advise not to go there. I also will be speaking with wahanda on the above. Even though we did book this spa day with a voucher you would still expect to be treated as a 5star customer.
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I think it would be only fair to start from the beginning! I recently attended a spa day at the hotel. I had an excellent massage and the room was very clean and relaxing. There is a good sauna and jacuzzi there and a formal sitting area with sofas. However I was looking for place where I could feel like I could completely relax, switch off and perhaps sleep, but there were no sun beds provided. Also the music in the gym is very loud which is quite distracting.
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My complete stay was only 2 hours including the treatment, shower and sauna which was shorter than I would have liked, but there were not the options to completely relax. The staff werepleasant and accommodating. Which they were informed of over the phone on booking. We decided to let this pass, as we both quite liked the idea of the wrap. We were given our locker keys and a brief tour, and then it was time for the treatments, which were great. We were both treated at the same time, and the wrap followed straight on from the massage which was great. After the treatments we decided to use the facilities for a while, and we were lucky as the jacuzzi only holds three people and the sauna and steam room could sensibly hold no more than 4.
There are two showers, and two benches for getting changed on, but about 20 lockers. When we were there there were a number of other people comging and going and it was very cramped - especially when a hen party arrived! As we were finishing our treatment one of the staff asked if we had received our free champagne yet, which we didn't know about. We had to ask the receptionist as we were leaving, as I don't think she would have mentioned this otherwise!
The bar was lovely,with a great view, and the champagne itself was nice, a great end to the day! Overall I would say great treatments, but use more to receive treatements than have a relaxing spa experience. Last Monday my friend and i visited the Spa at the Rafael Hotel, it was a compete disaster , the advert said my friend and i would receive a two for the price of one pamper and luxury spa day, we booked and paid in advance.
On arrival we were told that they tried to call us to inform us that one of the therapists was off sick and we couldn't have our treatment together at 1. We were then showed to the spa facilities to wait and relax, some of the locker doors were broken and hanging off, we proceeded to the wet area, the jacuzzi could literally only accommodate three guests at a time and the relaxation pool was out of order, in general the area was run down and depressing, we were not offers any refreshments and the staff seemed overloaded and stressed. The treatments- which i will add were good!
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All in all, not a good experience, i would defiantly recommend that you give this place a miss at all costs. Tracey and Kim. Flights Vacation Rentals Restaurants Things to do. Cart 0. Tip: All of your saved places can be found here in My Trips. Log in to get trip updates and message other travelers. Profile Join. Log in Join. I would not recommend - River Wellbeing Spa.